If you are a business owner, it is critical that you get a Policy and Procedures Manual. This tool is going to make the difference between whether you stay sane or go crazy with frustration.
No doubt your business performs that same task every day. You team of people come to work and do similar tasks day in, day out. It makes sense that you have all these tasks recorded somewhere for reference. The place not to have this is in your head. You head is the last place to have this as if it is only in your head, then you will need to perform the task or part of the task and that is certainly the last thing you want to try and free up your time.
If you want more free time you must generate a Policy and Procedures Manual. This tool is a reference document that your team can refer to and follow whenever they need a question answered. It should be structured so they can easily read it and you should include pictures if you can to assist your team members in reading the document.
Often as business owners people will want to be involved in every aspect of their business. This is more of a hindrance than anything. You should delegate roles to your staff and then let them go about their jobs. They should each has access to a procedures and policy manual so they can refer to it when they need to.
Then all you need to do is check their work and make sure they are doing the right things.
By
Rebecca Kruger